Shipping Policy

Last updated: 2026-04-08

This Shipping Policy governs all orders placed with Detailing Stockroom (a division of Soluvap Inc.). By placing an order on our website, you agree to the terms outlined below.

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1. Order Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Orders placed after business hours will be processed the next business day.

• Processing times may be extended during peak periods, promotions, or unforeseen circumstances.

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2. Shipping Methods

We offer multiple shipping options depending on order size and destination:

Parcel Shipments (Small Orders)

• Shipped via carriers such as UPS, Purolator, Canpar, or equivalent.

• Shipping rates are calculated at checkout or added to invoice where applicable.

Freight / Pallet Shipments (Large Orders)

• Orders requiring palletization are shipped via LTL freight carriers.

• Shipping is not calculated at checkout and will be:

  • Added to your invoice, or

  • Quoted separately after order confirmation.

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3. Shipping Charges

• Shipping fees are the responsibility of the customer unless otherwise agreed in writing.

• For certain B2B or wholesale accounts, custom shipping terms may apply.

• Any accessorial charges (liftgate, residential delivery, appointment delivery, etc.) will be billed to the customer.

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4. International Shipping (USA & Other Regions)

• Orders shipped outside Canada may be subject to:

  • Duties

  • Taxes

  • Tariffs

  • Customs clearance fees

These charges are not included unless explicitly stated and are the sole responsibility of the customer.

Incoterms

Unless otherwise agreed in writing:

• Shipments are made under EXW (Ex Works) terms from our warehouse.

• The customer acts as Importer of Record (IOR) and is responsible for:

  • Customs clearance

  • Duties and taxes

  • Brokerage fees

In certain cases, we may offer DDP (Delivered Duty Paid) shipments, which will be clearly specified on the invoice.

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5. Dangerous Goods / Limited Quantity (LQ)

Some products may be classified as Dangerous Goods in Limited Quantity (LQ).

• Shipments are prepared in compliance with applicable transportation regulations.

• Certain carriers or shipping methods may be restricted.

• Additional handling or shipping fees may apply.

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6. Delivery Times

Estimated delivery times are provided for reference only and are not guaranteed.

Detailing Stockroom is not liable for delays caused by:

• Carriers

• Customs clearance

• Weather conditions

• Force majeure events

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7. Order Tracking

• Tracking information will be provided once the order has shipped.

• It is the customer’s responsibility to monitor shipment progress.

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8. Risk of Loss

• Ownership and risk transfer to the customer upon:

  • Shipment from our warehouse (EXW), or

  • Handover to the carrier

We are not responsible for:

• Lost shipments

• Delays

• Damaged goods in transit (see Section 9)

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9. Damaged or Missing Goods

Customers must inspect all shipments upon delivery.

• Any damage or shortage must be:

  • Noted on the delivery receipt

  • Reported within 48 hours of delivery

Failure to do so may result in denial of claims.

We reserve the right to:

• Request photos and documentation

• File claims with the carrier on your behalf (at our discretion)

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10. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Additional fees due to:

  • Address errors

  • Re-delivery

  • Carrier corrections

will be charged to the customer.

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11. Refused Shipments

If a shipment is refused:

• The customer is responsible for:

  • Original shipping costs

  • Return shipping

  • Any applicable restocking fees

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12. Local Pickup (If Applicable)

• Orders marked for pickup will be prepared within standard processing times.

• Customers will be notified when orders are ready.

• Valid identification may be required at pickup.

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13. Force Majeure

We are not liable for failure or delay in shipping due to events beyond our control, including but not limited to:

• Natural disasters

• Labor disputes

• Supply chain disruptions

• Government regulations

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14. Contact Information

For shipping inquiries:

Email: info@soluvap.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)